Frequently Asked Questions
Teachers at Mingo Space come from a variety of educational backgrounds and have teaching experience. Our teachers are carefully chosen by our team to ensure high-quality instruction.
Mingo Space creates standardised lesson materials based on textbooks to optimise your learning process. On request, we can also provide personalised lessons.
We teach you through live one-on-one lessons using Zoom or Skype as a platform.
No, we provide all materials, so there is no need for you to spend money on them.
We accept payment through PayPal and bank transfer (for Malaysia and Singapore only). For payment made through PayPal will have extra 3% surcharge.
You can reschedule or cancel your classes through sending an email to info@mingospace.com or whatsapp us at +6010-2510962. However cancellation or rescheduling must be made at least one day before the scheduled class.
If you cancel or reschedule within 24 hours of your scheduled class, you will not receive a refund.
We are confident that such incidents will not occur because our teachers were chosen as responsible candidates by the team. However, if this occurs, please contact us via email at info@mingospace.com or via WhatsApp at +6010-2510962 to discuss and reschedule the lesson at no additional cost.
We assign teachers to our students at Mingo Space based on availability and the needs of the students. However, if you have a preferred teacher or wish for a permanent teacher, please contact us so that we can make arrangements.